Front desk receptionist
Description:
Responsible for the switchboard, greeting clients upon their arrival, informing them of the services offered by the hotel and helping them on their departure. He/she actively ensures customer satisfaction during their stay by providing a suitable and high standard service.
Training:
GNVQ hotel management
BTEC hospitality- catering (specializing in Management and marketing)
Chef
Description:
In charge of the smooth running of the kitchen in terms of production as well as administrative and financial management. Developing the menu in line with directions chosen by the General Management for cost and client expectations creating “brasserie” or gourmet meals as well as dietary.
Training:
GNVQ, NVQ BEP, CAP Catering
BTEC or GNVQ in Hospitality
BTEC Hotel Management (Specializing in culinary art and arts de la table)
Head waiter
Description:
In charge of managing the dining room in terms of level of client satisfaction and personnel. Guaranteeing the services provided to clients while taking into account the hotel’s guidelines and characteristics.
As a manager, he/she will be responsible for the teams’ resources and ensuring good relations between kitchen and restaurant.
Training:
SVQ Restaurant / NVQ restaurant
GNVQ Catering
BTEC Hospitality and catering (specializing in arts de la table or culinary arts)
Housekeeper
Description:
Ensuring the high quality service of the team with customer satisfaction being the main objective. He/she is responsible for developing means (methods and techniques) and necessary skills (quality of service) while respecting the given budgetary directives.
Training:
NVQ hotel services
GNVQ Hospitality
SVQ
BTEC Hospitality and catering
Concierge
Description:
He is attentive to the smooth running of a client’s stay. He memorises habits and preferences of clients with discretion and style and puts his know-how at their service to satisfy their demands. He is in permanent contact with other services within the hotel and manages relations with outside providers.
Training:
NVQ Accommodation
GNVQ Hospitality and catering (specializing in accommodation)
NVQ Hospitality (Specializing in reception/front desk)
BTEC Hospitality and catering (specializing in marketing and hotel management)
BTEC Organization and tourist management
BTEC Tourism sales and production